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Technical Support- B2B International Voice Process (Immediate Joiners)

1 - 6 years

4 - 7 Lacs

Pune Gurugram

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Technical Support International BPO LAN Troubleshooting OS Installation L1 Support Configuration Laptop Support DNS Group Policy MS Office Troubleshooting Active Directory DHCP FSMO Hardware Installation Server Support Outlook Configuration 365 Desktop Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description Role : Technical Support-B2B International Voice Process Location: Pune , Gurgaon Shift: Rotational Shifts and Rotational Offs 1 year of tech support experience preferred on paper with international BPO (Mandate) Immediate Joiner Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call or WhatsApp HR JASLEEN- 8766331528 Email: jasleen@hiresquad.in

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