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Xenonstack logo

Technical Support Associate

3 - 6 years

4 - 6 Lacs

Mohali

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Hardware Support Linux Troubleshooting Network Troubleshooting Hardware Troubleshooting LAN Troubleshooting OS Installation Printer Support Windows Troubleshooting Network Support Hardware Installation Server Support Outlook Configuration Printer Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

XenonStack ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users. The ideal candidate will have a passion for OS and Network Troubleshooting and Solving Technical LAN , Linux and Apple Hardware and software-related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting and problem-solving skills, and be a self-starter with the ability to work independently. Job Responsibilities 1. Provide technical support to customers via phone, email, or chat for hardware and software issues related to laptops, desktops, printers, servers, LAN/WAN networks, and operating systems (OS). 2. Manages day-to-day Incident and Service requests 3. Responsible to manage the Service Desk email box and assign emails to appropriate department 4. Ensure that complaints should be resolved on time. 5. Provides ticket status to resources as needed 6. Provide technical support, account integration, backend support and advice to IT teams 7. Excellent knowledge on Hardware & networking. 8. Basic Database querying Technical Requirements 1. Experience and knowledge of Linux/Windows Server administration. 2. Experience with CDN configuration (Cloudflare or any other CDN). 3. Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other). 4. Experience with Patch Management. 5. Knowledge of Load Balancers. 6. Knowledge of Active Directory, LDAP and SSO integrations. 7. Knowledge of Data security & Firewalls Rules. 8. Ability to diagnose and troubleshoot technical issues. Professional Attributes 1. Excellent communication skills 2. Attention to detail 3. Analytical mind and problem-solving aptitude 4. Strong Organizational skills 5. Ready to work in Shifts. 6. Visual Thinking

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Xenonstack
Xenonstack
www.xenonstack.com

Information Technology and Services

Mumbai

51-200 Employees

8 Jobs

    Key People

  • Samir Vashisht

    Founder & CEO

  • Pratap Nalluri

    Co-Founder & CTO

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