Technical Support Associate

Whitefield Careers

0 years

0 Lacs

Delhi India

Posted:3 days ago| Platform:

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Skills Required

support software resolve communication server flexibility programming coding

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Technical Support Associate

Experience: 0-2yr

Location: Pune

Notice period: 0-15 Days

Role

Provide Level 2 (L2) support for software products and assist with technical troubleshooting
Diagnose and resolve technical issues related to both software and hardware servers
Collaborate with internal teams to ensure timely resolution of client queries
Handle support requests through various communication channels in a professional and efficient manner
Work in rotational shifts and be available for a 6-day work week

Requirement

1 yr year of relevant experience in technical support or related fields
Strong communication skills, both written and verbal (English & Hindi are essential; knowledge of any regional language is a plus)
Basic understanding of hardware server environments
Must be based in Delhi or willing to relocate immediately
Flexibility to work in rotational shifts
Familiarity with programming or coding concepts is an added advantage

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