Technical Support Associate

DIN Engineering Services (DIN)

1 - 5 years

3 - 5 Lacs

Noida

Posted:3 days ago| Platform:

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Skills Required

Upselling Windows Troubleshooting Mac Support Blended Process Excellent Communication In English Saas Applications Crm Tool Customer Retention Antivirus International Process Customer Handling Firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Be part of a 24x7 Grade Service Desk Team.
Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel).
Prioritize customer urgency and issues.
Search and reuse information from internal information repositories.
Log all incidents, requests, and customer interactions into the case management system.
Drive issues through the organization with urgency.
Assess customer sentiment at all stages during communication.
Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism.
Understand the business impact of issues.
Stay calm under stressful conditions while driving issues forward.
Quickly learn and apply new knowledge and concepts.

Skills Required:

Must be a Technical Graduate [B. Tech (IT)/BCA]
Outstanding written & verbal communication skills in English with a neutral accent.
Open to work in a team environment and managing a diverse workload.
Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage.

Interested candidates can contact on below mentioned details-

Contact no- 9582464867

Email- nishant@dinllp.com

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