Technical Support Associate

Rivera Manpower Services

1 - 4 years

1 - 4 Lacs

Bengaluru Karnataka India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

technical support Troubleshooting CRM Tools issue escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Eligibility Criteria:

Minimum 1 year
of experience in
technical voice support
(OR)
Customer support experience with strong
technical troubleshooting skills
Excellent
verbal communication skills
Strong knowledge of
Microsoft tools/products
, especially
Office 365
Willingness to work in
US rotational shifts
Immediate joiners only

Key Responsibilities:

Handle
inbound technical support calls
from international customers
Troubleshoot and resolve issues related to
Microsoft Office 365, Outlook, Teams, Windows OS
, etc.
Guide customers step-by-step through technical fixes
Document all interactions in the CRM system
Escalate unresolved issues to appropriate teams following standard procedures
Maintain high customer satisfaction and follow quality standards

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