Technical Support Associate

Role

• We obsess about our customers
• We build outstanding technical solutions
• We create an awesome culture
• We accelerate learning and careers
  

Description

Your activities will include:

• Provide first-line technical support for basic IT queries (computer systems, software, and hardware).
• Assist with the setup and configuration of laptops, user accounts, and standard applications.
• Help troubleshoot common hardware and software issues, escalating more complex cases when needed.
• Keep simple records and documentation of IT assets, tickets, and recurring issues.
• Support routine IT tasks such as software updates, user onboarding/offboarding, and basic access requests.
• Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines).
• Participate in backup checks and other routine IT processes under guidance.
• Help monitor systems and networks at a basic level, flagging potential problems to senior team members.
• Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups).
• Provide excellent customer service and clear communication to technical and non-technical colleagues.
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, OR equivalent work experience.
• 1-3 years of IT support/service desk experience, preferably in a global environment.
• Exposure to basic networking concepts (LAN/WAN, VPN, Wi-Fi troubleshooting).
• Good knowledge of Microsoft Windows, Office Suite, and hardware troubleshooting.
• Familiarity with ITIL principles is a plus (not mandatory).
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team.
• Proactive, eager to learn, and adaptable to new technologies.
• Strong attention to detail and accuracy in documentation.
• Excellent verbal and written communication skills in English.
  

Benefits