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Jero Technologies
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Technical Support / Application Support / Desktop Support Professional

Technical Support / Application Support / Desktop Support Professional

Jero Technologies

2 - 6 years

15 - 30 Lacs

mumbai pune

Posted:1 week ago| Platform:

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Skills Required

technical support infrastructure monitoring storage desktop support networking application support server management itil end user computing

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. ITIL Framework

Fair understanding of ITIL processes and practices.Basic understanding of ticketing tools such as ServiceNow or Remedy.

2. Customer Infrastructure & Desktop Support

Fair understanding of customer infrastructure.Basic hardware knowledge and troubleshooting.Desktop support and software installation.

3. Networking

Basic understanding of IP addressing.Familiarity with basic show commands on routers and switches.Proficient in basic network troubleshooting tools such as:pingtracertnetstatUnderstanding of network monitoring tools:NagiosCactiSolarWinds

4. Security

Basic knowledge of Cybersecurity and Incident Response.Exposure to threat hunting techniques.Familiarity with SIEM tools:QRadarLogRhythmSplunkUnderstanding of External Threat Intelligence and OSINT tools.

5. Server Management

Familiarity with OS backups and basic network sharing/security.Basic server-side hardware knowledge and troubleshooting.Experience with server monitoring tools such as:SCOMNagiosSolarWindsNew Relic

6. Storage & Backup

Basic understanding of Storage and Backup Technologies.Knowledge of:Backup, restore, and archive operations.Disk drives, RAID, and SAN fabrics.Monitoring of storage and backup environments.Familiarity with:Tape LibrariesBackup AppliancesVirtual Tape Libraries (VTL)Basic understanding of related ticketing tools.

7. Infrastructure Monitoring

Basic understanding of networking concepts.Knowledge of various infrastructure components.

8. Database

Basic knowledge of SQL and Relational Databases.Familiarity with:Data management in Excel, MS Access, MySQL, and PostgreSQL.Database concepts such as normalization, indexes, triggers.SQL clients and DB management tools.

9. End User Computing

Basic endpoint device knowledge.Experience with remote support tools.Familiarity with:MS Office and related productivity tools.Web browsers and basic internet settings.General network connectivity troubleshooting.

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Technical Support / Application Support / Desktop Support Professional