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Technical Specialist-Cloud & Infra Engg

Technical Specialist-Cloud & Infra Engg

Birlasoft

0 years

0 Lacs

Mulshi Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

server linux checks network triage management analysis patch compliance support backup storage restore maintenance collaboration escalation monitoring troubleshooting service

Work Mode

Remote

Job Type

Full Time

Job Description

Area(s) of responsibility
Monitoring Operations

Monitor server health (CPU, memory, disk space) across Windows and Linux environments.
Perform basic OS-level checks and restarts.
Monitor network device status (switches, routers) and link/port-level diagnostics.
Validate and triage alerts, including false positives.

Incident Management

Perform initial triage of connectivity issues and escalate hardware faults.
Collect logs and conduct basic analysis for incident resolution.
Verify patch compliance and generate reports.
Document post-incident reviews and support RCA preparation.

Backup & Storage Support

Monitor backup systems for errors or failures.
Respond to basic restore requests and verify backup integrity.
Perform routine maintenance and updates on storage systems.
Escalate complex issues to L2 teams as needed.

Collaboration & Escalation

Share feedback with the Monitoring Tools team for tool enhancements.
Coordinate with L2/L3 teams for SOP creation and shift-left initiatives.
Support end-user computing and remote desktop troubleshooting when required.

Skills with M/O flag are part of Specialization
Capacity Management -PL2 (Functional)Windows - PL2 (Mandatory)Availability Management -PL3 (Functional)Service Level Management -PL2 (Functional)Incident Management -PL3 (Functional)IT Infrastructure -PL3 (Functional)Help the tribe -PL2 (Behavioural)Think Holistically -PL2 (Behavioural)Win the Customer -PL2 (Behavioural)One Birlasoft -PL2 (Behavioural)Results Matter -PL2 (Behavioural)Get Future Ready -PL2 (Behavioural)O365 - PL3 (Mandatory)Customer Service Support - PL3 (Mandatory)MS Active Directory - PL2 (Mandatory)Communication Skills - PL3 (Mandatory)

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Technical Specialist-Cloud & Infra Engg