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Technical Services Manager

Technical Services Manager

Sprinklr

5 - 10 years

7 - 12 Lacs

gurugram

Posted:21 hours ago| Platform:

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Skills Required

computer science staffing mysql troubleshooting microsoft resource management project delivery customer engagement stakeholder management capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Key Responsibilities

Project Delivery Management

Engage early in new projects with customer and internal leaders to ensure clarity on goals, timelines, and deliverables.

Review and validate Technical Services (TS) Statements of Work (SOW), proactively identifying scope misalignments and driving resolution.

Oversee project resource allocation to ensure appropriate staffing and capacity planning.

Conduct weekly team and project meetings to track progress, resolve blockers, and ensure alignment with customer objectives .

Validate project timelines against TS scope and commitments, ensuring risks are escalated and managed effectively.

Maintain and update Asana (or equivalent) for project and resource management, ensuring accuracy and visibility across teams.

Confirm resource assignments and highlight any limitations of scope or capacity to stakeholders.

Team Leadership Development

Manage and mentor Technical Services team members , providing both guidance and direction .

Track performance goals, conduct regular reviews, and foster professional growth and development.

Promote a culture of accountability, collaboration, and innovation within the Technical Services team.

Provide leadership in complex customer engagements, guiding the team through technical and organizational challenges.

Cross-Functional Collaboration Strategy

Partner with Professional Services leadership to drive regional strategies and ensure consistent delivery practices.

Work with cross-functional leaders (e.g., Sales, Customer Success, Product, Engineering) to align on customer priorities and ensure cohesive project rollouts.

Influence and unify stakeholders across levels of the organization to drive scalable business outcomes.

Thought Leadership Customer Engagement

Participate in workshops, executive meetings, and technical deep dives to build strong cross functional relationships.

Stay current with company solutions, industry trends, and emerging technologies to drive innovation in customer engagements.

Qualifications Experience

3 + years managerial experience in leading enterprise technical resources within Professional Services setting in a SaaS environment.

5+ years of technical implementation/solutioning experience in areas such APIs, integrations, enterprise platforms, or solution architecture.

Bachelors degree in computer science, related field.

Ability to work independently and as a member of a team while leading mentoring .

Strong stakeholder management and cross-functional collaboration abilities.

Excellent communication, presentation, and interpersonal skills. Fluency in English.

Understanding of data storage technologies/databases. Ex- MongoDB, MySQL .

Experience in troubleshooting technical issues via Graylogs , Kibana .

Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python.

Familiarity with project/resource management tools (e.g., Asana, Jira, Financial Force, Rocketlane ).

Why Youll Love Sprinklr:

Warning about Recruiting Scams :

Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commissions advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

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Software Development

New York NY

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Technical Services Manager