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Team Computers
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Technical Service Desk(Team Lead)

Technical Service Desk(Team Lead)

Team Computers

4 - 9 years

1 - 3 Lacs

mumbai

Posted:11 hours ago| Platform:

Apply

Skills Required

team handling it service desk ticketing service desk escalations sla ticket management service level agreement resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

We have excellent opening for the position of Technical Service Desk (Team Leader).

Qualification

Experience:

Job Location:

JD as follows

Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications
Responsible for incident handling under SLA matrixes.
Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues.
Should have experience on ticking tools.
Configuring MS Outlook and adding mail accounts of users in Outlook. Responsible for troubleshooting internal issues.
Configuring Local and Network printers. Providing Remote assistance by using remote desktop connections.
Responsible for opening bridge call with technical team for business affecting issues. Responsible for attending service calls and arrange condonation with technical team.
Responsible for creating new tickets to technical teams based on user narratives Installation Printer Drivers and Troubleshooting.
Network Password Reset and Enable Adding Users in Distribution List User Profiles Backup and Restore. Sharing folder, sharing device & Printer Troubleshoot Network Password Reset & Enabling

About Company

Team Computers

Ranjan Chopra

3000+ Cr

If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com

Experience

Current CTC

Expected CTC

Notice Period

Thanks & Regard,

Rahul Bhole

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