Technical Project Manager

As a Technical Project Manager at Digital Heroes, your role will involve owning end-to-end Shopify store projects, managing multiple concurrent projects, coordinating with developers and designers, and ensuring exceptional client results. You will act as the primary client contact, ensuring daily updates with a response time of fewer than 6 hours. Your responsibilities will also include running a 60-point QA checklist before every launch, maintaining on-time delivery, and high client satisfaction ratings, as well as keeping the team adequately utilized. Key Responsibilities: - Manage Shopify store development projects from order to delivery - Act as the primary client contact with daily updates and <6hr response time - Coordinate with the team (developers, designers) for seamless workflow - Conduct 60-point QA checklist before every launch - Maintain 95% on-time delivery and 4.8+ star client satisfaction - Handle 3-5 concurrent projects and keep team utilization at 75-85% Qualifications Required: Must Have: - Minimum 2 years of project management experience (ecommerce/web dev preferred) - Strong knowledge of Shopify including themes, apps, and customization - Excellent English communication skills (written and verbal) - Strong organizational skills to handle multiple projects simultaneously - Availability Mon-Sat, 9 AM-6 PM You'll Thrive If: - Value discipline over talent and volume over perfection - Possess high emotional intelligence to handle stressed clients calmly - Demonstrate an ownership mindset towards projects - Have a growth-focused mentality towards process improvement Digital Heroes is a Shopify-exclusive agency with a mission to become the world's best online service agency. Founded in 2017 and backed by 2.5M+ YouTube subscribers, we specialize in building conversion-optimized stores for global clients via Fiverr. Our compensation package includes a base salary of 25K-45K based on experience, quarterly bonuses, and a growth path from PM to Team Lead for top performers. We also offer ESOP after 1 year, profit-sharing, and additional benefits such as WFH 2 days/week post-probation, bi-annual offsites, and a celebration budget. In your day-to-day activities, you will review projects and client messages in the morning, conduct team standups, handle client communication and work reviews, perform QA checks and coordination, and end the day with updates and planning. Key performance indicators include maintaining a 95% on-time delivery rate, achieving 4.8-star client satisfaction, responding to clients in <6 hours, achieving a 70% first-time acceptance rate, and keeping team utilization between 75-85%. If you thrive in high-performance environments, enjoy seeing projects through from start to finish, and are excited about building something world-class, Digital Heroes could be the perfect place for you to grow and excel. Apply by submitting your resume with PM experience, a cover letter describing why you are interested in Digital Heroes, how you handle complex projects, and unhappy clients, and a portfolio if available. Our recruitment process includes a CV screen, a brief call, a 45-minute interview, and an offer within 24 hours. Join Digital Heroes in building the world's best online service agency and embark on a journey towards merit-based growth and excellence. Digital Heroes | digitalheroes.co.in,