Technical Program Manager - Customer Care Agent Servicing

• Coordinates and facilitates the team’s flow load, working within and across teams to align
  

• Creates conditions for high performance teams to excel
• Facilitates conversations to achieve user story completion, while ensuring acceptance criteria
  

• Uses the product roadmap to guide the team’s efforts delivering highest value outcome
• Facilitate teams review of proposed product or service technical design against relevant
  

• Responsible for facilitating sprint planning, backlog refinement, retrospective, demo, and
  

• Bias for action to remove blockers & impediments
• Has experience with JIRA, setting up filters, dashboards, reports, etc.
• Look for opportunities to improve team processes and norms
• An effective communicator that has experience working with globally distributed teams
• Supports and motivates team members during difficulties, helps to keep morale high
• Adaptable and open to change, able to adjust to evolving needs of the team/project
  

Responsibilities

• Able to guide and drive the team based on the cross functional alignments.
• Able to make data driven decisions to align product roadmap.
• Participate and collaborate with the engineering team ceremonies to drive execution of the
  

• Collaborate with multiple stakeholders and ensure smooth delivery of the projects end to
  

• Drive conversation with cross functional teams and technical stakeholders in solving all
  

• Strong ITSM skills on Problem and release management.
• Able to author all key process and emphasis on documentation.
  

Qualifications

• Strong ITSM skills on Problem and release management.
  

• Responsible for facilitating sprint planning, backlog refinement, retrospective, demo, and
  

• Bias for action to remove blockers & impediments
• Has experience with JIRA, setting up filters, dashboards, reports, etc.