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Technical Program Manager - Customer Care Agent Servicing

Technical Program Manager - Customer Care Agent Servicing

Ford

8 - 10 years

2 - 3 Lacs

Chennai

Posted:5 hours ago| Platform:

Apply

Skills Required

TPM Technical design Cloud ITSM Author Customer Care Agent JIRA Release management digital transformation Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ford Credit IT is looking for a proficient TPM who is having excellent hands-on in Salesforce Service cloud/Auto cloud

Coordinates and facilitates the team s flow load, working within and across teams to align

work and capacity

Creates conditions for high performance teams to excel

Facilitates conversations to achieve user story completion, while ensuring acceptance criteria

is actionable.

Uses the product roadmap to guide the team s efforts delivering highest value outcome

Facilitate teams review of proposed product or service technical design against relevant

policies, standards, and principles. Stays aware of industry standards and their impact on the

product or service

Responsible for facilitating sprint planning, backlog refinement, retrospective, demo, and

daily standup.

Bias for action to remove blockers & impediments

Has experience with JIRA, setting up filters, dashboards, reports, etc.

Look for opportunities to improve team processes and norms

An effective communicator that has experience working with globally distributed teams

Supports and motivates team members during difficulties, helps to keep morale high

Adaptable and open to change, able to adjust to evolving needs of the team/project

Strong ITSM skills on Problem and release management.

Uses the product roadmap to guide the team s efforts delivering highest value outcome

Responsible for facilitating sprint planning, backlog refinement, retrospective, demo, and

daily standup.

Bias for action to remove blockers & impediments

Has experience with JIRA, setting up filters, dashboards, reports, etc.

Minimum 8-10 years of experience working on Digital transformation preferably on Salesforce service cloud

apps.

Able to guide and drive the team based on the cross functional alignments.

Able to make data driven decisions to align product roadmap.

Participate and collaborate with the engineering team ceremonies to drive execution of the

various program part of Salesforce Auto cloud/service cloud.

Collaborate with multiple stakeholders and ensure smooth delivery of the projects end to

end.

Drive conversation with cross functional teams and technical stakeholders in solving all

dependencies.

Strong ITSM skills on Problem and release management.

Able to author all key process and emphasis on documentation.

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Ford

Automotive

Dearborn

186,000 Employees

271 Jobs

Key People

Jim Farley

President and CEO
John Lawler

Chief Financial Officer
Lisa Drake

Vice President, EV Industrialization

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Technical Program Manager - Customer Care Agent Servicing