Technical Operations Specialist (Remote)

We're looking for a highly skilled Technical Operations Specialist (Remote) to manage our business operations while also serving as a hands-on technical expert. In this role, you will oversee the day-to-day activities of our technical support, sales, and marketing teams, coordinate multiple teams, manage client relationships, and provide advanced IT support.

Key Responsibilities:

• Manage all team members by assigning tasks and ensuring workload balance for maximum efficiency.
• Strong English skills, both speaking and writing.
• Self-motivated and able to work independently.
• Organize weekly team meetings and provide regular updates to management.
• Attend client meetings and act as a client relationship manager, ensuring all client issues are resolved promptly.
• Oversee technical support, sales, and marketing teams to ensure smooth operations and collaboration.
• Provide hands-on IT support, including troubleshooting servers, computers, networking, VoIP, and PBX systems.
• Utilize Microsoft 365 services, including Power Platform (Power Apps, Power Automate), for workflow automation and solutions.
• Handle vendor management, ensuring timely procurement and delivery of products/services.
• Problem-solving and decision-making to address operational and technical challenges efficiently.

Key Requirements:

• Full-time availability.
• Bachelor’s degree preferred
• At least 3 years of technical support experience with leadership skills
• Proven experience in IT support, networking, servers, Azure, Microsoft 365, licensing, VoIP, and PBX systems.
• Strong understanding of Microsoft 365 Power Platform (Power Apps, Power Automate).
• Experience managing multiple teams or coordinating tasks across departments.
• Excellent client relationship management skills.
• Strong problem-solving, decision-making, and organizational skills.
• Effective English communication skills, both written and verbal.
• Ability to work independently in a remote setting and take ownership of operations.

Why Join Us:
This role allows you to have a direct impact on operations while staying hands-on technically. You will lead processes, coordinate multiple teams, and help our business and clients thrive—all from a remote setup.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid time off
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Technical support: 3 years (Required)
• Leadership: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)