Technical Support Specialist (Remote Position)

Job Description

We're on the lookout for a dedicated Technical Support Specialist to deliver outstanding remote technical assistance. This work-from-home role is tailored for individuals seasoned in IT, and networking, and adept at server and computer troubleshooting, Azure, M365 services such as Exchange online, SharePoint Online Teams etc., Microsoft licensing, VoIP, and PBX Phone system, with a strong command of English. Responsibilities: Technical Expertise: Provide remote technical support, addressing a spectrum of IT and network-related challenges for clients. Troubleshooting Prowess: Diagnose and resolve hardware and software issues, ensuring seamless user experiences. Client Liaison : Engage effectively with clients, grasping their concerns, and guiding them through issue resolutions with finesse. Documentation Mastery: Maintain meticulous records of support interactions and crafted solutions. Problem-Solving Aptitude: Apply sharp problem-solving skills and technical prowess to tackle intricate IT hurdles. Qualifications : Background Brilliance: Proficient in IT, networking, and computer troubleshooting. Language Fluency : A strong command of English, both verbal and written. Problem-Solving Savvy: Aptitude in solving complex IT issues coupled with excellent communication skills. Independent Dynamo : Self-motivated and capable of thriving while working independently. Join our team to work from home, championing clients in overcoming technical obstacles while elevating our mission of exceptional support. If you're fueled by technology and primed for this remote role, we're eager for your application. Requirements: High-speed internet connection (no wireless or mobile internet) Full-time commitment Preferably a Bachelor's degree Minimum 1 year of technical support experience Benefits: Paid sick leave Work-from-home flexibility Night shift schedule Performance-based bonuses Education: Bachelor's degree preferred Experience: Technical support: 1 year (Required) This position is a prime opportunity for tech enthusiasts committed to delivering stellar remote technical support. If you align with these qualifications and are enthusiastic about this position, we're excited to consider your application. Job Type: Full-time Pay: ₹15,000.00 - ₹21,000.00 per month Benefits: Work from home Shift: Evening shift Night shift US shift Work Days: Monday to Friday Weekend availability Experience: IT support: 1 year (Required) Azure and Microsoft 365: 1 year (Required) VoIP: 1 year (Required) Language: English (Required) Work Location: In person Expected Start Date: 16/06/2025