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MX Technologies
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Technical Operations Engineer 2

Technical Operations Engineer 2

MX Technologies

3 - 5 years

5 - 7 Lacs

Chennai

Posted:3 hours ago| Platform:

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Skills Required

Backend Product engineering Javascript Data processing Customer support Macros Operations Technical support Analytics Team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Life at MX
We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you. Come build with us and be part of an award-winning company that s helping create meaningful and lasting change in the financial industry.

Job Summary

Are you a technically curious problem-solver with a knack for streamlining tools and building better dashboards? We re looking for a Technical Operations Engineer to help power the next generation of internal tooling, automation, and analytics in a fast-moving organization.

In this role, youll work closely with our Technical Operations team to support business-critical initiatives across our BI platform, customer support tooling, and internal systems. If youre eager to get your hands dirty building dashboards, scripting automations, and removing operational roadblocks this could be a perfect opportunity.

This position is ideal for someone early in their technical career who s ready to grow, learn, and make a tangible impact.

Job Duties

Build dashboards & insights: Design, build, and maintain dashboards and visualizations in our BI tools (Domo) to enable data-driven decisions across Support and Operations.
Automate support workflows: Write and manage JavaScript-based utilities or extensions to enhance Zendesk workflows, automations, and customer interactions.
Contribute to custom-built tools: Support internal applications that automate tasks, surface data, and increase team productivity.
Support Atlassian tooling: Maintain and improve workflows in Jira and Confluence, including scripting automations, building custom fields, and helping teams better manage internal processes.
Solve bugs & improve stability: Investigate and resolve issues in our tooling stack, making sure data and workflows are accurate, efficient, and reliable.
Collaborate cross-functionally: Partner with customer support, product, engineering, and analytics teams to understand needs and deliver solutions that scale.

Basic Requirements

3-5 years of experience in a technical support, engineering, or ops tooling role.
Strong proficiency in multiple languages like JavaScript (used for tool scripting or frontend enhancements) and React for integration into internal tools.
Hands-on experience building or maintaining Domo dashboards and cards (or similar BI platforms).
Working knowledge of Ruby on Rails for automation or internal tooling.
Familiarity with Jira, Confluence, or other Atlassian products, especially around configuration and basic automation (JQL, scripting).
Excellent attention to detail, a growth mindset, and a willingness to dig into problems.
Strong written and verbal communication skills for documenting and collaborating across teams.
Experience with customer support platforms like Zendesk (macros, triggers, custom apps).
Basic understanding of REST APIs, webhooks, and automation tools.
Exposure to PostgreSQL, Domo Magic ETL, or backend data processing.

Work Environment

In this role, a significant aspect of the job involves working in the office for a standard 40-hour workweek. We believe that the collaborative nature of our work and the face-to-face interactions among team members are essential for fostering a dynamic and productive work environment. Being present in the office enables seamless communication, facilitates quick decision-making, and encourages spontaneous collaboration that contributes to the overall success of our projects. We value the synergy that comes from having our team members physically together, allowing for immediate problem-solving, idea exchange, and team building.

Compensation

The expected earnings for this role could be comprised of a base salary and other forms of cash compensation, such as bonus or commissions as applicable.

This pay range is just one component of MX s total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.

**Please note applicants applying for this position must have the legal right to work in India without the need for sponsorship. We are unable to provide work sponsorship for this role, and candidates should be able to verify their eligibility to work in the country independently. Proof of eligibility to work in India will be required as part of the hiring process.

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MX Technologies

Financial Technology (FinTech)

Salt Lake City

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Technical Operations Engineer 2