Technical Onboarding Manager

Job Title

Job Summary

Key Responsibilities

• Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals.
• Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope.
• Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success.
• Develop onboarding documentation, technical guides, and training materials to support scalable onboarding.
• Act as a trusted advisor to clients, identifying opportunities to improve adoption and satisfaction.
• Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements.
• Track onboarding KPIs (e.g., time-to-value, activation rate) and continuously optimize the onboarding process.
  

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 3+ years of experience in technical onboarding, implementation, or customer success roles.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple projects and stakeholders simultaneously.
  

Preferred Skills

• Familiarity with Agile methodologies.
• Experience in onboarding enterprise clients.
• Ability to translate complex technical concepts into simple, actionable steps.
• Passion for customer success and continuous improvement.