Technical Onboarding Manager

Tools For Brokers (TFB) is a leading B2B technology provider for retail brokers and hedge funds, with 15 years of industry experience. As we continue to expand, we are currently seeking a Technical Onboarding Manager to join our growing team. If you are client-focused, driven, and ready for a new challenge, this is an excellent opportunity to advance your career with us.

Languages: English (fluent)

Additional languages: Hindi

Location: Remote — preferably based in India, but we’re also open to candidates from other countries.

Key Responsibilities:

• Drive the pre-sales process by providing strategic guidance on technical solutions and integration capabilities.
• Support the APAC branch in closing deals and strengthening client relationships.
• Provide a seamless onboarding experience and maintain long-term satisfaction.
• Support customers with product setup and configuration as needed.
• Highlight the product's value by enhancing the customer experience.
• Closely cooperate with Sales and Technical Teams to deliver tailored solutions for clients.
• Rarely: represent the company at Expos and client meetings.

What we're looking for:

• Technical proficiency as there's a lot of work with company's products.
• Basic understanding of Databases, Networking, and Windows Administration.
• Experience in Customer Service or Customer Success.
• Deep understanding of customer concerns and thoughts regarding the use of products, desired setups and the ability to operate with it as needed.
• Excellent communication skills with the ability to build and maintain positive business relationships.
• Interpersonal skills for fostering the long-term partnerships.
• Strong sense of accountability and excellent organizational skills.
• Experience in the Financial Markets or Crypto Industry and related technologies is a big plus.