Technical / On site support

We are seeking a dedicated and skilled Technical and On-Site Support Specialist to join our FRP Rebar team. As a key member of our team, you will play a vital role in providing technical assistance and on-site support to our valued clients. If you are a proactive problem solver with a strong technical background and a commitment to delivering exceptional customer service, we encourage you to apply. In your role as a Technical Support Specialist, you will be responsible for providing timely and effective technical support to customers through various communication channels such as phone and email. You will diagnose and troubleshoot technical issues related to FRP rebar and its applications, working closely with the product development team to resolve complex technical problems. Your responsibilities will also include documenting customer issues, tracking solutions, and offering remote assistance to clients. As an On-Site Support Specialist, you will conduct visits to client locations for tasks such as unloading, installing, and maintenance of products. You will collaborate with clients to understand their specific technical requirements and provide tailored solutions. Additionally, you will be responsible for performing routine maintenance and updates to ensure optimal performance of installed products, as well as training clients and end-users on the use and maintenance of FRP rebar. You will also collaborate with cross-functional teams, including sales, customer support, and product development, to ensure seamless integration and support processes. Your valuable feedback on common technical issues will contribute to product improvement and development. Participation in regular meetings to share insights, challenges, and solutions with team members is also expected. Requirements: - Bachelor's degree in Civil or Structural engineering, or a related field. - Proven experience in technical support or a related technical role within construction industries, preferably related to FRP products. - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills. - Familiarity with industry-standard technologies, systems, and protocols. - Ability to work independently and collaboratively in a team environment. - Strong customer service orientation and interpersonal skills. - Willingness to travel to client locations for on-site support. - Certifications in relevant technologies such as STAAD/AutoCAD. This is a full-time, permanent position with benefits including commuter assistance, health insurance, leave encashment, paid sick time, and provident fund. Proficiency in English is preferred, and the work location is in person. The application deadline is 03/09/2025, with an expected start date of 01/08/2025.,