Job
Description
Technical Support : Provide timely and effective technical support to internal teams, customers, or clients, addressing issues related to systems, software, or hardware. Diagnose and troubleshoot technical problems, providing solutions in a clear and understandable manner. Monitor system performance and report issues to senior management for escalation. Project Management : Assist in the planning, coordination, and execution of technical projects, ensuring they meet timelines and performance goals. Work with various departments to implement new technologies, software, or hardware solutions. Help in the rollout of new technical initiatives, ensuring their success through meticulous planning and support. System Configuration and Maintenance : Install, configure, and maintain software and hardware systems. Perform regular updates and patches on systems to ensure they remain secure and functional. Set up and manage network systems, user accounts, and security protocols. Documentation : Prepare and maintain technical documentation, such as system manuals, help guides, troubleshooting procedures, and reports. Ensure all work is documented thoroughly for future reference or audits. Assist in creating training materials and knowledge base articles for end-users. Training and Support : Provide training to users on the use of new systems, software, or tools. Guide less experienced team members and offer mentorship on technical challenges. Serve as a point of contact for troubleshooting and escalations. System Monitoring and Reporting : Monitor system performance, looking for potential issues or improvements. Generate periodic reports detailing system performance, issues, and solutions implemented. Desired Qualifications : Education : Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field. Experience : 2-5 years of relevant experience in technical support, IT, or a related technical field. Skills : Strong problem-solving and analytical skills. Proficient with troubleshooting and resolving technical issues. Experience with hardware and software installations, configuration, and maintenance. Familiar with system management tools, network protocols, and security systems. Proficient in using project management tools and techniques. Ability to write clear, concise technical documentation. Other Attributes : Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical stakeholders. Detail-oriented with a focus on continuous improvement. Ability to work under pressure and meet deadlines in a fast-paced environment.
