Technical Lead Oracle Cloud

We are seeking a highly skilled and motivated Oracle Cloud Technical Lead to join our expanding Managed Services team in India. In this role, you will play a critical part in establishing and growing our offshore capability, collaborating closely with our UK-based counterparts to provide top-notch managed services to our clients. As the Oracle Cloud Technical Lead, you will be responsible for leading a technical team, overseeing performance and development, and actively participating in the delivery of Oracle Cloud solutions through various support and enhancement activities. Proficiency in Oracle Redwood and Visual Builder Cloud Service (VBCS) is a must, along with a strong foundation in other Oracle Cloud technical components. Your responsibilities will include managing a team of Technical support consultants based in India, handling recruitment, onboarding, and line management tasks. Additionally, you will work hands-on as a senior Oracle Cloud Technical support consultant, diagnosing and resolving client issues. Collaboration with the UK HCM support lead to establish a cohesive cross-regional support function will be a key aspect of your role. You will lead the technical design, development, testing, and support of Oracle Cloud applications, delivering components such as BI Publisher Reports, HCM Extracts, Approval Workflows, Fast Formulas, Oracle Integration Cloud (OIC) interfaces, and Fusion Analytics Warehouse (FAW). Designing and developing solutions using Oracle Redwood UX and VBCS, conducting technical workshops, supporting requirements gathering, and mapping business processes are also integral to this role. Maintaining clear and accurate documentation of troubleshooting steps, contributing to the enhancement of support materials and internal knowledge base, and providing training sessions to support the development of less experienced team members are essential responsibilities. You will supervise and participate in quarterly system updates, build and maintain strong client relationships, and provide strategic input into the development of scalable support models. Key liaison between the India and UK teams to ensure seamless collaboration and knowledge sharing. Essential skills and experience include excellent English communication skills, commitment to ethical conduct, teamwork, customer service orientation, continuous learning, and consulting skills. Mandatory requirements include a minimum of 5 years of experience in Oracle Cloud implementations or Managed Service operations, expertise in ERP/HCM Oracle Cloud database structure, BI Publisher reports, migration, and workflow components, strong leadership skills, and the ability to quickly adapt to new concepts and technologies. Desirable skills and experience encompass broader Oracle Application knowledge, experience in a multi-regional support model, and previous involvement in client onboarding or managed services transition projects. The job location is Chennai.,