Technical Lead - Microsoft Dynamics CRM - Cloud Case Management - Ahmedabad, India

• Closing date: 26-Jun-2025

In this role, you will be responsible for development and maintenance of the assigned modules/applications to meet the business requirements. You will be involved in various phases of project life cycle and maintenance of Microsoft Dynamics Customer Relationship Model (MSD CRM).

About your responsibilities:

• Design, develop and implement custom solutions such as MS flows, Plugins/Custom web API, BPF, Scripts, Power Pages, Power automate, Azure functions, Power Apps, Custom website (ASP.net) with in Dynamics 365 CRM.
• Customize and configure Dynamics 365 CRM to meet specific business requirements.
• Integrate dynamics 365 CRM with other systems and Applications using various integration tools and techniques.
• Provide technical support and troubleshooting for dynamics 365 CRM applications and ensure timely resolution of reported production issues by working closely with Business users.
• Work closely with functional consultants and business stakeholders (Onsite & Offshore) to understand requirements and deliver technical solutions.
• Participate in project planning, execution and delivery and ensure timely completion of technical tasks.
• Create and maintain technical documentation, including design specifications, user guide.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

About you

• Candidate must hold a Bachelor's degree and at least 6+ years of experience in Dynamics CRM.
• Must have experience in could dynamics CRM and well know about the cloud features.
• Develop MS Dynamics CRM application extensions using best practice and industry standard technologies.
• Responsible for code, test and technical solutions including unit testing.
• Must have experience in integration between CRM and other systems by various channels.
• Must have experience in developing reports, dashboards, forms, MS Flow, power automate and other Power Platform Products in Microsoft Dynamics CRM.
• Understanding of web application development principles and proficient with JavaScript, HTML.
• Proficiency in implementing the core .net and ASP.net is required.
• Technical design and documentation skills.
• Dynamics CRM certifications will be add-on.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community