Technical Lead Engineer

• The role will own delivery of bespoke enterprise network security solutions across the IP, WAN, Mobile & SD-WAN network, for global Enterprise customers The Security Lead Engineers will configure, commission, implement & support, network activation for Fortinet Firewall, Anti-Virus, IPS, Endpoint Security & Enterprise Network Security services
  • Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations
  • Manage customer network integration and provide expertise to implement hybrid and customized networks for the company
  • To deliver outstanding customer experience via on-time, right first-time implementation of customer RFCs
  • Maintain a high quality of output and ensure completion of tasks to a target of zero errors
  • Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network Design Implementation and Integration
  • Participate in Technical escalation management
  • Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team
  • Perform Quarterly/Half yearly technical audit for the designated customer network
  • Manage level3 incidents and lead technical discussions with customer and internal stakeholders
  • Deliver customer specific or new technology trainings to the team/cross functional teams
  • Documentation of change performed in customer network
  • Perform weekly/monthly security audits
  • Build final config and perform SAT/CAT for customers
  • Level-3 entity for chronic incidents and major escalations
  • Participate in monthly customer meetings coordinated by the CSM as extended team
  • Support 24*7 and support Out of office hours change requests / Planned Works from internal & external customers
  • Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects
  • Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements
  • Ability to work under pressure, dealing with multiple tasks
  • Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions
  • Creates and executes development plans and revises as appropriate to meet changing needs and requirements
  • Project manages bulk & complex migrations using standard process and procedures CMRM
  • Measure Change Management efficiency quality and throughput and ensure the team s performance meets or exceeds the set KPIs
  • Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards

Desired skills/knowledge