Technical Lead-Cloud & Infra Engg

Area(s) of responsibility

We have an open position for experienced (L2) Incident Manager role in SM team.

Primary Skill –

Incident management and

P1 Bridge management.

Change Manager

Total experience:-8+Years

Relevant Experience:-5+Years

• ITIL certified

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

• Support the design, development, delivery and management of communications.

• Conduct impact analyses, assess change readiness and identify key stakeholders.

• Provide input, document requirements and support the design and delivery of training programs.

• Complete change management assessments

• Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated resistance

• Consult and coach project teams

• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

• Support and engage senior leaders

• Coach managers and supervisors

• Support organizational design and definition of roles and responsibilities

• Coordinate efforts with other specialists

• Integrate change management activities into project plan

• Evaluate and ensure user readiness

• Manage stakeholders

• Track and report issues

• Define and measure success metrics and monitor change progress

• Support change management at the organizational level

• Manage the change portfolio

• Excellent Communication