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KPG99 INC
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Technical Incident Manager

Technical Incident Manager

KPG99 INC

0 years

0 Lacs

bengaluru karnataka india

Posted:1 month ago| Platform:

Apply

Skills Required

duration support service restore itil technology software saas reliability engineering management leadership troubleshooting library linux

Work Mode

Remote

Job Type

Contractual

Job Description

Job Posting Title

Location : Remote

Duration : 6-12 Months

Shift:- 9am-6pm EDT

Responsibilities:

· Participate in incident reviews (Problem Management)

· Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable

· Maintain a strong working understanding of Candescent software as a service (SaaS) products, systems, and architecture

· Act as liaison between Availability Operations, Site Reliability Engineering (SRE), and Product Development

· Ensure SRE has met all technical requirements for operational readiness of SaaS offerings

Requirements:

· Proven incident management experience

· Leadership experience

· Outstanding communications skills, both written and verbal (English)

· Strong team-oriented attitude

· Broad IT knowledge and experience

· Excellent troubleshooting skills with experience

· Strong Understanding of Information Technology Infrastructure Library (ITIL) practices

· Working knowledge of Linux & Windows operating systems

· Minimum rudimentary understanding of cloud technology

Thanks and Regards

ashish@kpgtech.com| www.kpgtech.com

3240 E State, St Ext | Hamilton, NJ 08

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Technical Incident Manager