Technical I, IT Operations

Job Description

Job Title: Technical I, IT Operations Job Description IT Technical Ops is responsible for daily production work tasks and provides advanced system-level support of IVR Applications, Cloud, Operating systems, Hardware and software tools including installation, configuration, maintenance and support. This position demonstrates excellent knowledge of Windows and Linux Servers Support analysis for hardware and software. Plays key role in updating PCI security patches and agents on available systems and ensure they met the compliance. Essential Functions/Core Responsibilities Coordinates as smart hands with different portfolio and engineering workgroups Attend to break/fix engagement as required by Incident Management for technology related problems and issues received from both internal and external clients. Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned Client servers. Perform checks and ensure that antivirus definition, Microsoft patches, Cortex, Crowdstrike and other agents are updated as outlined by Corporate Security. Spend between 60% - 70 % of time on client maintenance and deployment windows. Clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required Performs backup and work on Jira Cloud / Jira Service management. Work on Cloud infrastructure and application Support Candidate Profile Bachelors Degree in related field from a four-year college or university with three to five years of relevant experience preferred Strong communication skills, both written and verbal Demonstrated ability to multi-task and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Proficient in Microsoft Office and scripting Career Framework Role Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. Follow the Standard operations procedure and escalation matrix. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements: English Time Type: Full time