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Technical I, Global Service Desk (TCF)

Technical I, Global Service Desk (TCF)

Concentrix

0 years

0 Lacs

kolkata west bengal india

Posted:2 weeks ago| Platform:

Apply

Skills Required

service management support reporting analytics analyze risk design report engagement technology communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:Technical I, Global Service Desk (TCF)The Engineer , Global Change Management works within established procedures of Global IT Change Management with a moderate degree of supervision and provides advanced support of remedy system, real time IT change reviews, reporting, analytics, end to end IT change process. This position requires intermediate knowledge for change management and IT Platforms

Essential Functions/Core Responsibilities

Complete IT change management assessments
Identify, analyze and prepare risk mitigation tactics
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Manage stakeholders
Track and report issues
Define and measure success metrics
Support IT change management at the organizational level
Manage the IT change portfolio
Monitor IT change progress end to end covering the change life cycle
Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
Effective communication skills, both written and verbal
Ability to multi-task and meet timelines on deliverable
Detail-oriented
Proficient in Microsoft Office

Location:IND Kolkata 12th Floor on Block A, DLF IT Park I, New TownLanguage Requirements:Time Type:Full time

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Technical I, Global Service Desk (TCF)