Technical Helpdesk Engineer

Sourcemash Technologies Pvt. Ltd. is #Hiring for #Technical_Helpdesk_Engineer

#Experience: 1 to 2 years

#Work_from_Office_Only

#location: Mohali, Chandigarh

Job Description

We are seeking a skilled and customer-focused Technical Help Desk Engineer to join our IT support team. The ideal candidate will provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will troubleshoot problems, guide users through step-by-step solutions, and escalate complex issues to higher-level support teams when necessary.

Key Responsibilities

-ITIL Foundation certification or knowledge of ITIL processes.

-Customer service oriented with attention to detail and a proactive attitude.

-Troubleshoot Windows 11, hardware, and peripheral issues

-Support Active Directory 2012+ administration (Azure Group Policy, Groups, OU creation/modification/deletion, etc.)

-Assist with Office 365 setup and troubleshooting

-Experience supporting cloud platforms such as Microsoft Azure (Azure Conditional Access, Entra ID Connect, App registration, etc.)

-Knowledge of endpoint security tools and patch management systems.

-Basic Knowledge on protocols like LDAP, ADFS, NTLM etc.

-Familiar with basic PowerShell scripting

Requirements

-Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing system.

-Diagnose and troubleshoot software and hardware issues, including operating systems, network connectivity, and business applications.

-Install, configure, and maintain end-user devices such as desktops, laptops, printers, and peripherals.

-Document and track issues using a help desk ticketing system (e.g., ServiceNow, Jira Service Management, or Freshdesk).

-Escalate unresolved issues to appropriate internal teams (e.g., Infrastructure, Security, Application Support).

-Support and Manage Active Directory, Office 365, and networking concepts (DNS, DHCP, TCP/IP).

-Escalate unresolved issues to appropriate internal teams (e.g., Infrastructure, Security, Application Support).

-Maintain records of the conversations with the customer and analyze the data.

-Handling customer queries on Chat and E-mails.

#Working #Days - 5 days (Monday To Friday)

Timings: Rotational Night Shift

Location - #Mohali

Benifits And Perks:

- Good Hike on Current salary.

- PF/ESI Benefits

- Medical Insurance

- Performance-based Bonus/Incentives.

- Cultural Attributes

- Frequent team gatherings/parties

- 5 days working

- Chance to lead

- Transparency

- Festivals celebrations and monthly fun activities and many more

#Address:

SourceMash Technologoies Pvt. Ltd

F, 384, Sector 91 Rd, Phase 8B, Industrial Area, Sector 91, Sahibzada Ajit Singh Nagar, Punjab 160055

#Email your cv at nehasaini@sourcemash.com

Website: www.sourcemash.com

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Shift:

• Night shift
• Rotational shift

Work Days:

• Monday to Friday

Work Location: In person