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Technical Customer Support role

1 - 10 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: Shine logo

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Skills Required

digital marketing advertising analytical skills written communication verbal communication dv cm email support troubleshooting account management technical support customer service engagement sql ml problemsolving sa360 campaign manager google ads chat support ai

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate for this position should have a minimum of 1-2 years of experience in digital marketing and advertising. As a part of the team, you will be responsible for managing various aspects of digital marketing campaigns. You should possess strong analytical and problem-solving skills to effectively optimize campaigns and drive results. In addition to your experience in digital marketing, you should have excellent written and verbal communication skills. Your role will involve chat and email support, troubleshooting, as well as ticket and transactional account management. Technical support and troubleshooting experience will be beneficial in addressing customer queries and issues effectively. Proficiency in tools like DV, CM, SA360, Campaign Manager, and Google Ads is essential for this role. You should also have a good understanding of advertising agency operations and experience in managing complete campaign life cycles. Knowledge of fundamental SQL, AI, and ML will be an added advantage. As part of the recruitment process, you may be required to take the Versant Written Test and Mettl assessments. The company is open to considering candidates from outside Hyderabad and can provide travel and stay arrangements as needed. If you are looking to join a dynamic team and contribute to the success of digital marketing campaigns, this role offers an exciting opportunity to grow and develop your skills in a fast-paced environment.,

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