Technical Customer Support Executive

Job Role: Technical Customer Support Executive

Location: Hyderabad

Experience: 0–2 Years

We are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external users.

Key Responsibilities

• Diagnose and resolve technical issues related to the application, including error troubleshooting, performance analysis, and configuration support.
• Log, categorize, prioritize, and manage support tickets from submission through resolution, ensuring timely and effective solutions.
• Assist users with application features, API integrations, data imports/exports, and custom reporting.
• Work closely with development and QA teams to escalate complex issues, validate bug fixes, and contribute to product enhancement.
• Maintain detailed documentation of issues, resolutions, and workarounds for internal reference and continuous improvement.
• Provide basic user training and create support materials to help customers maximize the platform’s potential.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
• 0–2 years of experience in technical support, helpdesk, or software support roles (internship/project experience is acceptable).
• Fundamental understanding of databases, software troubleshooting, and basic scripting is preferred.
• Strong written and verbal communication skills in English, with the ability to explain technical concepts clearly.
• Excellent analytical and problem-solving abilities, with a proactive and user focused mindset.
• Ability to work collaboratively in a team environment and adapt to new technologies.

Preferred Skills

• Familiarity with ticketing systems, ITSM tools, or enterprise software.
• Basic knowledge of APIs, web services, and networking concepts.
• Experience with SaaS or cloud platforms is a plus.

Job Type: Full-time

Pay: ₹120,000.00 - ₹180,000.00 per year

Application Question(s):

• Are you an Immediate Joiner?

Location:

• Hyderabad, Telangana (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person