Technical Consultant

Job Summary:

ServiceNow Technical Consultant

Key Responsibilities:

• Lead the design and development of ServiceNow workflows, applications, and integrations aligned with business requirements.
• Architect and implement solutions leveraging:

• App Engine Enterprise

• ITSM/CMDB,

  including

  ITSM Pro

  and

  ITSM Pro Plus

  with

  Generative AI capabilities

• Self-Service modules

  , including

  HRSD Pro

  and

  Workplace Service Delivery Pro

  (letters, talent profiles, policies, requests, and desk booking).

• Integration Hub Starter

  for building and managing integrations with third-party systems.

• IT Asset Management (ITAM,)

  including

  SAM Pro

  and

  HAM Pro

  .

• IT Operations Management (ITOM)

  for discovery, event management, and operational intelligence.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior developers and consultants.
• Ensure adherence to best practices, coding standards, and governance frameworks in all ServiceNow configurations and customizations.

Required Qualifications:

• 8+ years of experience in ServiceNow platform development and architecture.
• Proven hands-on expertise with the following ServiceNow modules: App Engine Enterprise, ITSM Pro/Plus, HRSD Pro, WSD Pro, Integration Hub Starter, SAM Pro, HAM Pro, and ITOM.
• Strong understanding of CMDB, service catalog, and knowledge management.
• Experience with ServiceNow’s Generative AI features is highly desirable.
• Proficiency in JavaScript, Glide API, and Flow Designer.
• ServiceNow Certified Implementation Specialist certifications in relevant modules preferred.
• Excellent communication, client-facing, and stakeholder management skills.

Preferred Certifications:

• Certified ServiceNow System Administrator
• Certified Implementation Specialist – ITSM, HRSD, ITOM, ITAM
• App Engine Developer or Architect certification
• ServiceNow Certified Technical Architect (CTA) is a plus