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Job Description As a Technical Care Specialist, you will play a key role in providing expert-level technical support for Nokia 1830 PSS (OTN) products, ensuring optimal network performance and customer satisfaction. You will diagnose and resolve complex customer issues remotely, collaborate with global technical teams, and engage in 24x7 on-call support as needed. Your role involves troubleshooting, reproducing issues in lab environments, and leading root cause analysis, while also contributing to system testing and performance improvements. With your deep knowledge of DWDM, OTN, GMPLS, and ASON, you will drive technical leadership, mentor junior team members, and enhance customer experience. How You Will Contribute And What You Will Learn Lead and demonstrate technical projects with manageable risks and resource requirements, or supervise and guide small teams to successful outcomes. Provide leadership, mentorship, and technical training to junior or less experienced team members. Contribute to the strategic direction of the organizational unit by sharing innovative ideas and professional insights. Apply advanced troubleshooting techniques such as system tracing, debugging, and protocol flow analysis to resolve complex technical issues. Identify, reproduce, and characterize product defects, ensuring prompt and effective collaboration with R&D teams for resolution. Lead Root Cause Analysis (RCA) initiatives, preparing and presenting comprehensive and detailed RCA reports. Support key technical activities during early product life cycle phases, including product releases, pilots, customer trials, and initial deployments. Deliver expert-level technical support for NOKIA 1830 PSS (OTN) products, ensuring high-quality service and customer satisfaction. Key Skills And Experience You have: Bachelor’s degree with 8–10 years of experience in EoSDH, LAN/WAN, and networking technologies. Proven expertise in supporting global TSC teams, Optical L3 Technical Expertise Centers (TEC), and Services Product Line Management (PLM). Hands-on experience with DWDM, OTN, and GMPLS technologies. Strong ability to diagnose and resolve complex customer issues remotely. It would be nice if you also had: Experience in creating and reproducing system test specifications, performance test specifications, test plans, and related documentation for product recommendations. Familiarity with simulating customer issues in a lab environment for effective troubleshooting and validation. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Show more Show less
