Job
Description
Job Description The Technical Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. It also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution. How You Will Contribute And What You Will Learn Helps experts to perform troubleshooting methods like system level tracing, debug, protocol flow analysis. Identifies, reproduces and characterizes defects and collaborates promptly with R&D teams for fixes. Interacts with customer for complex cases, providing workarounds, etc. Ensures SLAs are met for escalated cases. Contributes for Root Causes Analysis (RCA) analysis and report creation Creates knowledge articles (author, reviewer). Develops competencies on products and solutions. Key Skills And Experience You have: Bachelor´s degree or equivalent experience required Typically requires a min.of 5-8 yrs of experience with demonstrated passion and achievement for technology in the areas described below and customer satisfaction Strong in fundamentals including Networking, OS concepts, Virtualization, Security etc. Worked on Microservices Containers (Kubernetes/Docker, Certified Kubernates Administrator (CKA) is an advantage, Worked on Areas of Telecommunication networking (Core/Access) and know the 5G architecture, Worked on Networking and Cybersecurity (TCP/IP v4/v6, Firewalls/iptables, worked on any cybersecurity related solutions like Endpoint Security) It would be nice if you also had: Azure or any public cloud certifications Knowledge on IaaS (Openstack, Red Hat OpenShift is an advantage), Virtualisation (vSphere/vCloud) and Software Defined Networking (SDN, nuage,Openflow). System Administration of Linux/Windows environment. Experience in RDBMS like Oracle, MariaDB, Postgress and Neo4j. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Show more Show less
