Technical Business Analyst

Business Analyst

Telecom IT infrastructure

Key Responsibilities:

• RPA & Automation

  : Lead and support the development, implementation, and optimization of Robotic Process Automation (RPA) solutions using tools like

  UI Path

  ,

  Flow 360

  ,

  Pega

  and / or similar applications.
• Design, develop, and maintain interactive dashboards and reports through

  Operations Command Center

  using advanced data visualization tools (e.g., Oracle DB, Tableau, etc.).

• Data Analysis

  : Analyze business data to derive insights that drive process improvements and automation opportunities.

• Project Documentation

  : Create and maintain project documentation throughout the project lifecycle, including business requirements, technical specifications, and system documentation.

• Cross-functional Coordination

  : Collaborate with various teams, including business, IT, and external stakeholders, to ensure smooth project delivery.

• SDLC

  : Participate in all stages of the

  Software Development Life Cycle (SDLC)

  , from requirements gathering to testing and deployment.

• UAT Support

  : Manage

  User Acceptance Testing (UAT)

  for system enhancements and automation solutions.

• Pre/Post Design/Development

  : Contribute to both pre and post-development activities to ensure alignment with business goals and seamless implementation.

• Process Automation Success Rate:

  The percentage of processes automated successfully without errors or requiring manual intervention after deployment.

• Customer / Process Journey Mapping:

  Proficient in customer journey mapping and process journey mapping to analyze and optimize end-to-end experiences, identify pain points, and drive continuous improvement across digital and operational workflows.

Required Qualifications:

• Educational Background

  :

• B.Tech/B.E.

  in any discipline, or

• Postgraduate qualifications

  like

  MBA

  ,

  MSc IT

  , or

  MCA

  .

Experience:

• 7 to 10 years

  of experience in the

  Telecom/IT

  sector, with hands-on experience in:

• Techno/Business Analysis

• Technical Projects

• SDLC

• RPA and Automation

• Data Analysis

• Strong understanding of

  Telecom IT infrastructure

  .
• Proficiency in

  RPA (Robotic Process Automation), Operations Command Center

  tools and

  AI-driven chatbots

  for automating processes such as

  Quote to Order, Provisioning & Activation, and Customer Service Management,

  with experience in

  Project Management

  for B2B clients.
• Strong knowledge of

  telecom wireline

  and

  managed networks

  , with a deep understanding of their

  architecture, operations,

  and

  service delivery

  models.

Skills & Competencies:

• Expertise in

  RPA

  ,

  Bot development

  ,

  Data visualization

  and

  Automation

  tools such as

  UI Path

  ,

  Flow 360, Pega

  and/or similar applications.
• Proficiency in

  Data Analysis & OCC

  including data extraction, transformation, and visualization techniques.
• Strong knowledge of

  SDLC

  processes and methodologies.
• Experience in

  UAT

  (User Acceptance Testing) and ensuring project deliverables meet business needs.
• Expertise in

  Project Documentation

  : Ability to create clear and structured project documentation (requirements, specifications, etc.).
• Effective

  cross-functional coordination

  skills to collaborate with diverse teams.
• Experience with

  CRM/Project Management tools, Customer Journey & Process mapping

  .
• Ability to handle complex problem-solving and communication across teams.

Preferred Qualifications:

• PMP

  or

  ITIL

  certification (preferred, but not mandatory).

• Lean Six Sigma Black / Green belt certification

  (preferred, but not mandatory).

Location:

• Noida, Pune, Bangalore, Chennai

  (Candidates should be open to relocation or working from the listed locations)