Technical Authority Expert

Cradlepoint

5 - 10 years

9 - 12 Lacs

noida

Posted:2 days ago| Platform:

Apply

Skills Required

telecom linux reconciliation billing customer service troubleshooting oracle technical support monitoring sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle customer issues via Customer Service Requests, on-call troubleshooting, and investigation.

Work with network, IT, and billing teams to ensure smooth integration between mediation and other platforms.
Implement rules for data filtering, deduplication, and enrichment before forwarding to downstream systems.
Tune mediation rules to handle large-scale CDR processing efficiently.
Perform data reconciliation between network elements, mediation, and billing systems.
Investigate and resolve discrepancies in mediation and billing data.
Conduct system health monitoring, troubleshoot issues, and ensure high availability.
Handle Software Update Management (SUM) and address both hardware and software issues.
Coordinate technical investigations with development and 3PP teams when required.
Execute and document MOP/SOPs with version control.
Work in rotational shifts 24x7, with a minimum of 10 night shifts per month.

You will bring:

5+ years Hands-on experience with mediation platforms.
Proficiency in SQL, Linux/Unix scripting, and Kubernetes.
Solid understanding of telecom concepts and knowledge of network elements such as MSC, MME, SGSN, GGSN, PCRF, OCS, IN, SGW, and SMF.
Awareness of billing, revenue assurance, and fraud detection in telecom.
Strong experience in databases like Oracle, Postgres, MySQL, Cassandra, or MongoDB.
Technical support experience working with SLA-driven environments.
Excellent communication, planning, organizing, and negotiation skills.

More Jobs at Cradlepoint

Data Engineer

Noida

1 - 4 yrs

INR 3 - 7 Lacs

Automation Engineer-BPMS Developer

Noida

2 - 6 yrs

INR 4 - 7 Lacs

Engineer- IP

Noida

4 - 8 yrs

INR 4 - 8 Lacs

AI and Int. Aut. Architect

Bengaluru

5 - 10 yrs

INR 16 - 20 Lacs

AI and Int. Aut. Engineer

Bengaluru

5 - 10 yrs

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.