Technical Authority Expert

Technical Authority Expert

What You Will Do: Key Responsibilities

• Develop and maintain automated solutions

  , ensuring efficiency, reliability, and scalability across operations.

• Guide and support a team

  by providing deep domain expertise and technical mentorship.

• Contribute significantly to the improvement of recovery processes

  , enhancing system resilience and minimizing downtime.
• Actively

  take part in the full cycle of service delivery methodologies

  , from planning to execution and optimization.

• Perform complex change analyses

  and support the effective execution of these changes within the network and systems.

• Develop and implement strategies

  specifically aimed at improving the overall customer experience through technical solutions and operational excellence.

Required Qualifications

• Ericsson Operations Engine - Mode of Operations:

  Strong understanding and practical experience with operational frameworks (or similar industry-standard operations engines).

• Overall Understanding of Automation:

  Comprehensive knowledge of automation principles, tools, and best practices.

• Network Level Competence:

  Deep understanding and proficiency in network concepts and operations.

• Cross-Domain Solutions:

  Experience in developing and managing solutions that span multiple technical domains.

• Capacity Management:

  Expertise in capacity planning, monitoring, and optimization.

• Managing Business Innovation and Simplification:

  Proven ability to drive innovation and simplify complex business processes through technology.

• Lifecycle Management:

  Knowledge and experience with the full lifecycle management of technical solutions and services.

• Network Configuration and Change Management:

  Strong skills in managing network configurations and executing controlled changes.

• MS TOP (Managed Services Technical Operating Procedures):

  Familiarity with Managed Services Technical Operating Procedures (or similar operational frameworks).

• Customer Experience Improvement:

  Demonstrated ability to contribute to and drive initiatives focused on enhancing customer experience.

• Business Requirements:

  Strong capability to understand and translate complex business requirements into technical solutions.

• Network Diagnostics:

  Advanced skills in network diagnostics and troubleshooting.

• Work Level Agreement (WLA) and Service Level Agreement (SLA):

  Solid understanding of WLA and SLA frameworks and their implications for service delivery.

• System Configuration:

  Proficiency in system configuration.

• System Administration:

  Strong capabilities in system administration.