Technical Assistance center- (VOIP- Telecom)

Voice NOC & Technical Assistance Center (VoIP-Telecom)

Location:

Experience:

Compensation:

About the Role

Voice NOC & Technical Assistance Center (TAC)

Key Responsibilities

• Provide

  end-to-end support

  for telecom services—from ticket creation to resolution.
• Manage & troubleshoot

  Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing

  .
• Diagnose

  VoIP call issues

  (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).
• Monitor and manage

  network entities

  including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
• Perform proactive monitoring on

  Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS

  , and other telecom hardware.
• Collaborate with vendors on

  T1/T3 circuits

  , conduct head-to-head testing on transport layers.
• Investigate and resolve

  fraud-related cases

  , and provide escalation support by analyzing

  SIP/SS7 traces, CDRs, switch logs

  .
• Ensure SLA adherence and provide timely updates to customers and vendors.
• Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.).
• Work in a

  24/7 rotational environment

  ensuring minimal service disruption.

Requirements

• Strong knowledge of

  CUCM (Cisco Unified Communications Manager)

  , SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
• Familiarity with telecom hardware like

  Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches

  .
• Certifications such as

  CCNA Voice / CCNP Voice

  are an added advantage.
• Excellent

  communication skills

  (oral & written).
• Strong

  analytical and problem-solving abilities

  .
• Ability to quickly learn and adapt to internal tools & applications.

Why Join

• Opportunity to work on global telecom operations with exposure to the latest voice technologies.
• Clear growth track in

  VoIP, NOC, and TAC domains

  .
• Competitive compensation:

  ₹2.5 LPA for freshers

  ,

  up to ₹6 LPA for experienced candidates

  .