Technical Assistance center- (VOIP- Telecom)

As a member of the Voice NOC & Technical Assistance Center (TAC) team in Pune, you will play a crucial role in supporting and managing voice/telecom networks, troubleshooting VoIP services, and collaborating with global vendors and carriers to ensure seamless operations. Key Responsibilities: - Provide end-to-end support for telecom services, from ticket creation to resolution. - Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. - Diagnose VoIP call issues such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free. - Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment. - Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware. - Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers. - Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs. - Ensure SLA adherence and provide timely updates to customers and vendors. - Troubleshoot VoIP features such as answering rules, music on hold, calling card services, etc. - Work in a 24/7 rotational environment to minimize service disruption. Qualifications Required: - Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting. - Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches. - Certifications such as CCNA Voice / CCNP Voice are advantageous. - Excellent communication skills (oral & written). - Strong analytical and problem-solving abilities. - Ability to quickly learn and adapt to internal tools & applications. Joining this team offers you the opportunity to work on global telecom operations with exposure to the latest voice technologies. You can expect a clear growth track in VoIP, NOC, and TAC domains, along with competitive compensation ranging from 2.5 LPA for freshers to up to 6 LPA for experienced candidates.,