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0.0 - 5.0 years
0 - 0 Lacs
pune, maharashtra
On-site
As a member of the Voice NOC & Technical Assistance Center (TAC) team in Pune, you will play a crucial role in supporting and managing voice/telecom networks, troubleshooting VoIP services, and collaborating with global vendors and carriers to ensure seamless operations. Key Responsibilities: - Provide end-to-end support for telecom services, from ticket creation to resolution. - Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. - Diagnose VoIP call issues such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free. - Monitor and manage network entities including routers, switches, NGN, soft switches, SB...
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
As a Voice Engineer with 1-2 years of experience, you will be based in Pune and work on-site, providing end-to-end support to a prominent client from the US. Your primary responsibilities will include handling Voice Operations/Services for commercial customers, such as Hosted PBX, Local Phone Services, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. You should have expertise in VoIP Protocols & Troubleshooting, as well as knowledge of Telecom Equipment & Tools like CUCM Cisco CME, Cisco ONS, and the Telecom Domain. It would be advantageous if you possess certifications such as CCNA Voice and CCNP Voice. Your role will involve working with Cisco Unified Communica...
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
As a Voice NOC & Technical Assistance Center (VOIP-Telecom) specialist, you will be responsible for providing end-to-end support for telecom services, handling escalations for complex issues related to VoIP services, toll-free numbers, and various carrier/vendor issues. Your role will involve supporting and managing commercial voice services like Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. Your expertise in IP/SS7 protocols, telecom equipment such as SBCs and NGN, and troubleshooting skills utilizing Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voice knowledge will be crucial for resolving technical issues efficiently. You wi...
Posted 1 month ago
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