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0.0 - 5.0 years

0 - 0 Lacs

pune, maharashtra

On-site

As a member of the Voice NOC & Technical Assistance Center (TAC) team in Pune, you will play a crucial role in supporting and managing voice/telecom networks, troubleshooting VoIP services, and collaborating with global vendors and carriers to ensure seamless operations. Key Responsibilities: - Provide end-to-end support for telecom services, from ticket creation to resolution. - Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. - Diagnose VoIP call issues such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free. - Monitor and manage network entities including routers, switches, NGN, soft switches, SB...

Posted 3 days ago

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