Technical Architect ServiceNow

ServiceNow - Technical-Architect

The ServiceNow Architect is responsible for designing, implementing, and optimizing ServiceNow solutions to meet business requirements. With over years of experience, the architect will lead technical strategy, provide guidance to development teams, and ensure best practices are followed across ServiceNow implementations

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 15+ years of IT experience, with at least 10+ years in ServiceNow architecture and development.
• Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
• Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal.
• Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools.
• Experience with ServiceNow platform upgrades, migrations, and performance tuning.
• Excellent communication, stakeholder management, and leadership skills.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred.

Key Responsibilities

• Solution Architecture: Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on business needs.
• Technical Leadership: Lead and mentor ServiceNow developers and administrators; review code and solution designs.
• Stakeholder Engagement: Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Platform Governance: Define and enforce ServiceNow platform standards, best practices, and governance frameworks.
• Integration: Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
• Customization: Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
• Upgrades & Optimization: Plan and manage ServiceNow upgrades, performance tuning, and platform optimization.
• Documentation: Create and maintain architecture diagrams, technical documentation, and solution design documents.
• Security & Compliance: Ensure solutions adhere to security, compliance, and data privacy requirements.
• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
• Master’s degree – MBA / MCA / Master’s in Software Engineering