Technical Account Manager

Responsibilities:

• Build and maintain strong relationships with assigned clients and their stakeholders.
• Oversee all technical aspects of client accounts, ensuring technology health and project success.
• Gain deep knowledge of client IT environments, initiatives, and requirements.
• Manage project timelines, assign responsibilities, track progress, and provide regular status updates to leadership.
• Lead cross-functional teams with creativity and flexibility to deliver client-focused solutions.
• Coordinate with IT teams to ensure timely project delivery — including new initiatives, technologies, locations, and environment upgrades.
• Conduct regular project review meetings to track tasks, open items, and milestones.
• Ensure client satisfaction by being accessible, approachable, and responsive to requests.
• Provide technical solutions to improve performance and close gaps in client projects.
• Support audits, documentation, and compliance with company policies (Security, HR, Operations, etc.).
• Participate in addressing production-impacting outages for assigned clients.
• Thrive in a fast-paced, high-energy environment while working collaboratively with teams.
• Travel as needed and provide after-hours/on-call support when required.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 3–5 years of IT experience in the call center/BPO industry.
• Strong technical problem-solving skills.
• Excellent communication and customer service skills (verbal & written).
• Ability to manage multiple priorities under pressure.
• Detail-oriented with strong organizational and presentation skills.
• Proficiency in Microsoft Office applications.
• Flexible to support after-hours projects or on-call requirements.
• Must be able to work Monday through Friday primarily between the hours of 8:00am to 5:00pm (MST)
• Willingness to travel.