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Technical Account Manager, Amazon Pay IN, Amazon Pay IN

4 years

0 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

resolve support communication collaboration drive documentation analysis engineering management technology troubleshooting debugging programming escalation onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description Working in a dynamic environment, your responsibilities will include helping merchants resolve their issues with Amazon Pay, monitor their success rates, support their go-live , review SOPs on a regular basis and take necessary actions. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to work directly with external merchants, develop SOPs, and work with multiple internal stakeholders in an ever-changing business climate. Key job responsibilities The role is for 12 months contract (FTC). Work as a Technical Account Manager for all Amazon Pay merchant partners – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members. Work with a team of Solution Architects to provide first level support. Track, file new bugs and reproduce merchant issues. Take ownership and drive merchant issues from inception to resolution. Document merchant interactions and maintain documentation to share knowledge with team members to better enhance our knowledge base. Bring independent analysis, communication and problem-solving to merchant escalations. Collaborate with the Engineering, Product Management, and Technical Support teams to drive solution for merchant issues. Basic Qualifications Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering or related field. 4+ years of experience in a technical, digital operations, or systems support role. Experience working directly with customers. Experience in troubleshooting and debugging technical systems. Excellent written and verbal communication skills. Able to explain highly technical issues to a non-technical audience. Collaborate and own. Take ownership and work towards a resolution. Excellent follow-through and attention to details. Preferred Qualifications Solid computer science fundamentals or programming experience. Experience as a policy expert and escalation point for operations teams, developers, and internal business partners Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka - A66 Job ID: A2889990

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