Tech Support-L1,L2,L3

Role & responsibilities

Tech Support-L1,L2,L3

PLS SHARE ME CV: galeiah.g@honeybeetechsolutions.com

Job Description Must have: Mandatory skills: - International voice process,
- Active directory, - Office 365, - Intune, - SharePoint, - IT Tech Support. - Excellent communication Note BPO experience is mandatory, for Tech Support Must Have Should have Service Desk Knowledge with strong communication Skill.

Must Have Must have handled Physical/Virtual Servers.
Should Know how to reboot, troubleshoot.

Must Have Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).

Must Have System Admin knowledge on Cloud and On-prem Infrastructure.

Must Have Should have moderate/fair knowledge on
- O365 admin center, - Intune, - Exchange Online, - Teams Admin Center, - Azure. Must Have End user troubleshooting.

Must Have Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts.

Must Have Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'DataDog' / 'Site 24/7' etc. Must Have On-Premise (must know AD, Domain Controller).

Must Have Must know 'Service-Now' and familiar with ITIL process.

Must Have Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality matrices.

Note: Nightshifts Drive Date 18th Sep Drive Drive Location Happiest Minda F2F drive location: Sy.No, SJR Equinox, 47/8, Doddathogur, Village, Electronic City, Bengaluru, Karnataka 560100 Communication Mandatory skills: International voice process: Excellent communication is MANADATORY Interview Schedule-F2F Note: - To schedule candidate for F2F interview on the next day.
- Time: Between 9:30 AM to 5:30 PM Shift Timings (IST) 7am to 4pm 3pm to 12am 11pm to 8am

Preferred candidate profile