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Tech Support Executive

Siratel Communications Private Limited

0 - 31 years

0 Lacs

Sector 3, Noida

Posted:17 hours ago| Platform: Apna logo

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Skills Required

support messaging api communication troubleshooting onboarding integration resolve coordination documentation postman networking

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Tech Support Executive - CPAAS A2p SMS Location: Noida Salary: ₹30,000 - 35,000/month Experience: 0.6 - 2 years preferred Employment Type: Full-time Role: We are looking for a proactive and technically sound Tech Support Executive to manage and support our messaging solutions, including WhatsApp Business API, RCS (Rich Communication Services), and International SMS. The ideal candidate should have hands-on experience in troubleshooting messaging platforms, understanding APIs, and resolving client issues efficiently. Responsibility: Provide Level 1 and 2 technical support for WhatsApp Business, RCS, and International SMS services. Assist clients in onboarding and integration processes. Troubleshoot and resolve API-related and delivery issues in coordination with internal and external stakeholders. Collaborate with product and sales teams to ensure smooth client experience. Monitor message delivery logs, diagnose delays/failures, and escalate as needed. Maintain clear documentation and support tickets. Eligibility Prior experience in CPaaS platforms, especially in WhatsApp Business API, RCS, and A2P SMS (International). Familiarity with Postman, API integrations, and basic networking concepts. Strong problem-solving skills and attention to detail. Good written and verbal communication skills. Ability to work in shifts or rotational support if required.

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