Tech Support Executive

Job Title: Technical Support Executive

Location: Nellore
Reports To: Technical Support Manager

Job Summary:

We are seeking a motivated and detail-oriented Technical Support Executive to assist customers with technical issues and provide product/service support. The role involves troubleshooting, problem-solving, and guiding users through technical processes.

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely and professional manner.
• Diagnose and resolve hardware, software, and network-related issues.
• Guide customers through step-by-step solutions.
• Maintain logs of customer interactions, issues, and resolutions using ticketing systems.
• Escalate complex issues to higher-level support or engineering teams.
• Provide feedback to the product and development teams based on customer experiences.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Stay updated with product knowledge and new features.

Requirements:

• Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
• 0-1 months of experience in tech support or a similar role.
• Excellent problem-solving and communication skills.
• Familiarity with Windows/Mac OS, basic networking, and common software applications.
• Ability to remain calm and patient under pressure.
• Knowledge of helpdesk software (e.g., Zendesk, Freshdesk) is a plus.

Preferred Skills:

• Strong customer service orientation.
• Basic scripting or technical troubleshooting skills.
• Ability to explain technical concepts clearly to non-technical users.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person