Tech Support Associate

Job Overview:

Responsible to perform a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result.

Job Description:

• To Provide Enterprise-Level Assistance to Our Customers
• Diagnose & Report Software and Hardware Problems
• Help Our Customers Install Applications and Programs.
• Responsibility regarding Resolving Network Issues
• Configuring OS and Using Remote Desktop Connections to Provide Support
• Use Phone call, Email, Chat or any other form communication to resolve their Issues

Key Skills:

• Communication & Interpersonal Skills
• Should have good communicational Proficiency in Hindi & English
• Properly Escalate Unresolved Issues to Appropriate Internal Teams
• Good Understanding of Computer Systems, Mobile Devices and Other Tech Products
• Ability to Diagnose and Troubleshoot Basic Technical Issues
• Research and Identify Solutions to Software and Hardware Issues
• Investigating, Diagnosing and Solving Computer Software and Hardware Fault

Technical Skills:

• Sound knowledge in windows operating system
• Hands-On Experience with MS Office & Database Management
• Proficiency in any programing language (C++ / C#.Net / VB.Net / Java / Python)

Remarks:

• Must Have Own Bike, Laptop and Android Mobile
• Tour & Travel (Inside / Outside State) May Be Required

Industry: IT-Software / Software Services / IT-Related Products

Functional Area: Technical Support & Relationship Management

Work Experience: 0-2 Years in Software / Hardware Support

Experience Type: Technical & Non-Technical

Minimum Qualification: B.Sc. (IT) / BCA / MCA / MBA(IT)

Salary Range: 1.5 - 2.04 LPA

Age Restriction: 20Yrs to 30Yrs

Reporting Authority / Level: Project Manager / Team Leader

Gender Preference: Any

Job Location: Bhubaneswar, Odisha

Job Types: Full-time, Permanent

Pay: ₹150,000.00 - ₹204,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift
• Fixed shift

Application Question(s):

• Do you have any prior experience in Tech Support? (IT Preferred)

Education:

• Bachelor's (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person