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Tech Support Associate

Tech Support Associate

Infinity Learn

0 years

2 - 3 Lacs

hyderabad telangana india

Posted:1 week ago| Platform:

Apply

Skills Required

support api updating resolve communication postman

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Technical Support Executive

Location:

Hyderabad (Work from Office)

Qualification:

B.Tech (Mandatory)

Languages Required:

Telugu or Hindi (Mandatory)

Working Days:

Tuesday to Sunday (Monday fixed off)We are looking for a

Technical Support Executive

to handle customer queries and technical issues efficiently. The ideal candidate should have hands-on experience with

Postman

and knowledge of

RESTful API requests

for updating or modifying existing records.

Key Responsibilities

Handle both inbound and outbound calls to assist customers with technical issues.
Diagnose, troubleshoot, and resolve user issues using Postman.
Work with RESTful API requests to update or modify existing records as required.
Deliver timely and effective resolutions within defined turnaround time (TAT).
Understand the nature of reported issues and apply appropriate problem-solving techniques.
Ensure clear and professional communication with users throughout the resolution process.
Escalate complex issues to the L2 team and follow up until closure.

Requirements

B.Tech in any specialization (mandatory).
Proficiency in Telugu or Hindi for effective user communication.
Good understanding of APIs, Postman, and basic troubleshooting.
Strong communication and problem-solving skills.
Ability to work in a fast-paced, customer-focused environment.

Skills:- Communication Skills, RESTful APIs and API

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