Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!As a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production team and central point of contact for the onshore team for all questions production. You will provide guidance and support throughout the email marketing production lifecycle; from intake to deployment. Your main priority is to lead your team to produce email marketing campaigns with quality on time and without errors. You will also be the driving force for continuous quality improvement.
Position Responsibilities
- Excellent communication skills
- Campaign Management
- Project Management
- Should have basic knowledge of Email Marketing (not mandatory in their current profile but should have worked in previous roles - Good to have)
- Understanding and analyzing project requirements and translating it into specifications and programming deliverables
- Client interaction experience is mandatory
- Team handling experience is Mandatory
- Working closely with designers, testers, clients and different stakeholders to enhance existing applications as well as build new applications.
- Test effort estimation, effort planning and monitoring.
- Experience in test planning and execution, experience in functional, UI, Device, workflow, HTML and data testing.
- Demonstrating creativity and initiative to improve product test coverage and effectiveness.
- Ensuring quality of your own work as well as the work of the team.
- Identify digital content production opportunities that add business value and follow through with the guidance of the lead
- Understand the entire scope of business activities and participate in enhancing these areas
- Ensure seamless execution of work
- Ensure compliant, quality and timely delivery of client campaigns
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
- Responsible for creating and maintaining a top-notch Email QA Process
- Regularly reviewing the QA checklists to ensure it encompasses changes in business requirements
- Write and create post-mortems after failures in the QA processes lead to user facing errors
- Suggest and implement improvements to the QA process after post-mortems
Qualifications
Minimum Qualifications
- 7+ years of experience in marketing automation and operations and 3+ years of experience working with marketing automation platforms
- 2+ years of experience in managing a team of QA analysts.
- Strong understanding of audience segmentation and targeting.
Preferred Qualifications
Preferred Qualifications
- Strong communication skills and prior experience presenting to stakeholders
- Detail oriented and solution-driven
- Able to adapt to new tools and processes quickly
- Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.
