Team Support Specialist

As a Team Support Specialist for Merchant Services at Barclays, you will embark on a transformative journey and play a pivotal role in shaping the future. Your main purpose will be to address customer questions, concerns, or requests while maintaining customer service expectations. **Key Responsibilities:** - Provide customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner. - Collaborate with teams across the bank to align, promote, and integrate customer care initiatives. - Manage and maintain customer records and documentation to ensure accuracy. - Participate in training and development initiatives to improve customer skills, knowledge, and services. - Identify industry trends and developments related to customer service to implement best practices in customer care. - Execute escalation requests to the relevant team or senior management as required in a timely manner. - Perform customer service activities through various communication channels including chat, email, and phone. **Qualifications Required:** - Basic understanding of volume management and how full-time employees are aligned against the volume. - People management experience. - Awareness about parameters of back office (non-customer-facing operations). - Strong leadership, communication, and interpersonal skills. Barclays values of Respect, Integrity, Service, Excellence, and Stewardship will guide your actions in creating an environment for colleagues to thrive and deliver to a consistently excellent standard. The Barclays Mindset of Empower, Challenge, and Drive will be your operating manual for behavior.,